Love Brian and Sam! Fast and friendly and know exactly what's what.
Ordered a fuel tank for truck. The had leaves, dirt, wire, and a hole was in it. Roll over valve vent was broken. It was in terrible condition. Now I've been waiting on a refund for almost two months. Brian keep saying his secretary handle it, not handled! First excuse there something wrong with my card. Nothing wrong. Yet to receive my refund. Big run around not good at getting back with me at all. Service is horrible. Don't by from there.
Very nice on the phone. Good people. Waited three weeks, multiple excuses, still not arrived. Do not buy from here if you need a part quick.
I had a very unpleasant experience with a man named Brian at Varco parts. I needed a part yesterday and Brian needed the vin to make sure it was the right part, etc. Yesterday I gave him the vin and he said he would call me right back. Two hours later I called and left a message with the lady who answered the phone saying we want to buy the part because of the warranty and asked to have Brian please call me back. My boss and I waited the hours till closer of business with no call back. I called first thing in the morning and left another message but after 6 hours with no call back my boss told me to just get the part off E-Bay. I did. Then at four o'clock on mountain Time I got a call from Brian saying he wanted to get the part paid for and shipped. I told him I was told to get the part of eBay cause he never called back. He got very upset with me and said I'm the reason he hopes customers get screwed because he went to all the trouble of making this happen for me and now I wasted all his time. I'm having to tell the customer they have to wait longer because he never called and said yes they have the right part for us so we bought from another source. This man may have just been having a bad day but saying he hoped I get screwed over by whatever part supplier I went through is very unacceptable and un professional. I would tell some one too but a different car first instead of going through this man for parts, if he was the only one on the planet with the part I needed.
Do not do business with creeps!
My brother ordered parts from them and unfortunately wasntvthe rights ones. It took him forever to get a refund and they charged a very expensive re-stocking fee.
Varco Auto Parts is a US Car Dealer based in Holton, Kansas. Varco Auto Parts is located at 12574 198th Rd, Holton, KS 66436, USA.
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